Our targets
Our targets
At settle we have a five-year plan that sets out our vision for the future. In it, we set ambitious targets because it pushes us to work harder and achieve the best we can. Sometimes that means we don’t achieve the targets, but does that mean we’ve failed? What we know is that we achieve more by being relentlessly ambitious.
How we’re doing
Our aim included in our plan includes completing at least 1,500 homes by 2024, with 90% of these being affordable.
This year
| Target | Status |
|---|---|
| 300 – 400 | On track |
Previous years
| Year | Target | Achieved |
|---|---|---|
|
2021-22
|
230
|
182
|
| 2020-21
|
150
|
156
|
| 2019-20
|
180
|
113
|
| 2018-19
|
120
|
123
|
| 2017-18
|
80
|
81
|
We’re working to improve how easy it is for our customers to access our services and the trust they have in us as a business.
Our plan is to achieve a customer effort score of less than 3.5 and a customer trust score of more than 8 by 2024.
This year
| Target | Status |
|---|---|
| Effort: < = 4.0 Trust: > = 7.2 |
On track |
Previous years
| Year | Target | Achieved |
|---|---|---|
|
2021-22
|
Effort: < 4.0 Trust: > 7.0 |
Effort: < 4.3 Trust: > 6.6 |
|
2020-21
|
Effort: < 4.0 Trust: > 7.2 |
Effort: < 4.3 Trust: > 6.8 |
|
2019-20
|
Effort: < 4.5 Trust: > 7.2 |
Effort: < 3.2 Trust: > 6.3 |
|
2018-19
|
Effort: < 3.8 Trust: > 7.7 |
Effort: < 4.3 Trust: > 6.6 |
|
2017-18
|
Effort: < 4.0 Trust: > 7.5 |
Effort: < 4.2 Trust: > 7.2 |
We need to make sure we have sufficient funds to deliver our new homes and continue investing in existing properties. We measure this through our operating surplus. Our target over the three years of our 2024 plan is to achieve an operating surplus of 30%.
This year
| Target | Status |
|---|---|
| 30% or above | On track |
Previous years
| Year | Target | Achieved |
|---|---|---|
|
2021-22
|
30%
|
29%
|
| 2020-21
|
30%
|
32.8%
|
| 2019-20
|
33%
|
31.3%
|
| 2018-19
|
35%
|
31.1%
|
| 2017-18
|
28%
|
31.8%
|
We want to create an environment for our colleagues which is simple to work in and part of a business that they can increasingly trust. We measure how we’re doing on this through our colleague trust score. Our plan includes our target to achieve a colleague trust score of 85% as measured by Great Place to Work ®.
This year
| Target | Status |
|---|---|
| 85% | On track |
Previous years
| Year | Target | Achieved |
|---|---|---|
|
2021-22
|
82%
|
78%
|
| 2020-21
|
77%
|
82%
|
| 2019-20
|
77%
|
76%
|
| 2018-19
|
75%
|
75%
|
| 2017-18
|
No target
|
69%
|
Other performance measures
We also report on our performance against: