About your rent and other charges
The amount of your rent and other charges will be set out in your tenancy agreement.
Your rent is charged weekly on a Monday and is due in advance each week. In other words, your account should always be a week in credit.
If you’re struggling to pay your rent and other charges please visit our problems paying your rent page.
We’ll send you a rent statement twice a year, but you can access your rent balance and statement at any time day or night by logging into your account.
If you live in a block of flats or a complex that has communal areas and facilities, you may pay service charges. This is when the costs of these facilities and services are shared among the residents. These costs could include things like cleaning, door entry systems, tree cutting or street lighting.
Ways to pay
Annual changes to your rent
Each year we review the rent and service charges for all our properties. Your new rent is worked out from a calculation given to us by the UK Government. The new charges will start in April but we’ll write to you at least 4 weeks before then to let you know what your new charges will be.
If you end up with too much credit on your account, we’ll provide a refund to you. The amount of the refund will bring your account back to being one full week’s rent in credit (see above).