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Once you’ve moved in

Welcome to your new home.

Once you’ve received your keys there’s a few things you’ll need to get set up. Also, have a look at our decorating and furnishing page.

If you have any questions or problems, feel free to report them online or call us.

Using your heating system

Once you’ve moved in, please contact Oakray, our heating specialists and arrange a convenient appointment for them to come and start up your heating system and show you how it works. Just call our main number and press option 1 to speak to Oakray.

Gas and electric

When you first move in, the gas and electric will be with Scottish and Southern Electric (SSE). Please send them meter readings.

You can change supplier, and we’d encourage you to check which companies can provide you with the best deal. Use a comparison website such as uSwitch, as well as checking money saving expert.


Affinity Water is the supplier to most of our homes, but if you're unsure please contact us.

If your home doesn't have a water meter, you’ll pay your water charges to us.

If your home has a water meter, the supplier will bill you directly. Please let them know when you're moving in.

Your welcome visit

After you’ve been in your new home for 3 weeks we’ll arrange a welcome visit. This is just to:

  • Make sure you’re settled in your new home
  • Answer any questions
  • Make sure any problems or outstanding repairs are addressed

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