We expect our customers who keep a pet to be responsible and considerate to their neighbours.
If you’re worried about the way an animal is being treated, you should contact the RSPCA.
Please see our noise page.
Dogs and cats
Dog owners should clean up after their dog. If you report excessive dog mess in gardens, we’ll arrange to visit.
Dogs are not allowed off the lead in communal areas.
We don’t act against cat owners. If you’re having problems with cats, we suggest buying an ultrasonic cat repellent device or other solution for your garden.
What you can do
First, try having a friendly chat with the owner. They may not realise the impact their pet is having, and this can be the best way of resolving the problem.
If that doesn’t work, please:
- Report the problem to us
- Report the matter to the environmental health department at your local council as we’ll need the evidence they collect to take any further action
What we’ll do
We’ll contact you within 3 working days to discuss your report and agree an action plan with you.