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Appointments during coronavirus

To keep you and our team safe, when we visit your home, we’ll both need to do things slightly differently.

These changes are based on our detailed risk assessments and the Government’s guidance to stop the spread of coronavirus.

If someone in your home is self-isolating

We’ll contact you before your appointment to check if anyone has coronavirus symptoms or is self-isolating. If so, we’ll try and rearrange the appointment.

If we can’t, or if it’s an emergency we’ll still come, but we’ll wear extra protective equipment. We’ll also ask you to stay in another room while we work, and we’ll communicate with you by phone.

During our visit

  • We’ll thoroughly clean anything we touch with disinfectant before and after we’ve finished our work
  • We’ll wear protective equipment such as disposable gloves and safety goggles
  • We’ll open windows and internal doors in the room(s) we’re working in, to allow fresh air to circulate

What you need to do

  • From when we arrive, we ask that you and all members of your household stay at least 2 meters from us at all times
  • If you or members of your household will need anything from the room(s) we’ll be working in such as food, drink or medicine, please remove them before we arrive
  • Please remove any personal items from the area(s) where we’ll be working, such as emptying cupboards and moving furniture out of the way

Depending on the circumstances, there may be other things we do or ask you to do, to keep you and our team safe during our visit.

Appointments at our offices

If we ask you to come to our office at Blackhorse Road, our visitor rooms have protective screens, hand sanitiser and all surfaces will be disinfected before and after each visit

If you visit an office in one of our retirement or other blocks, we might ask you to return to your flat, so that we can talk with you over the phone

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