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How we’re getting all our homes to Decent Standard

Our first priority at settle is to provide homes that are safe and comfortable for residents to live in.

One of the ways we measure how well we are doing this is through the number of our homes that meet what is called the Decent Homes Standard. This is set by the government and includes requirements on landlords like settle to invest in parts of each home to ensure they remain at a decent standard. As examples, to meet the decent homes standard we would expect to replace the kitchen in each home around every 20 years and the bathroom approximately every 30 years.

In September we first published an update on our website explaining that the number of settle homes meeting the Decent Homes Standard is lower than where we want to be and our target is that 100% of our homes will meet this standard by March 2022.

The decrease in the number of our homes meeting the Decent Homes Standard is partly due to the safety measures we introduced during the coronavirus pandemic, which limited the number of people going into each home to help keep colleagues and residents safe. We have now restarted this investment work to replace items in homes and we’re making good progress towards 100% of our homes meeting the Decent Homes Standard – in October we had reached 97%.

In the below linked table, you can see how we expect to reach 100% of properties achieving the Decent Homes Standard between September 2021 and March 2022

Table showing the number of homes and replacement items [PDF]

Replacing kitchens and bathrooms

Through speaking to residents during our Big Door Knocks and the data we collect on the condition of the homes we manage, we know that some of the most important things to residents are replacement kitchens and bathrooms. What really matters is to know when these will be updated in your homes. We will significantly increase the number of kitchens and bathrooms we replace from next year. Between April 2022 and March 2023, we expect to replace 644 kitchens and 197 bathrooms/wetrooms. Between April 2022 and the end of March 2030 we expect to have replaced kitchens in 5886 homes and 1988 bathrooms/ wetrooms. You can see our plan to invest £94million in this over the next 9 years here.

Keeping residents updated

We’ll continue to get in touch directly with residents about work to individual homes and provide information through our website and services update on how we’re doing to meet our overall target.

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