Doors and windows
Please remember:
- If you fitted something, had it fitted or if you accepted it as a gift when you accepted your property it will be your responsibility to fix and maintain it
- To cover any accidental damage to items in your home we strongly suggest you get contents insurance
Type of repair |
Who? |
| Your main front and back doors. This includes the hinges, frames, locks, paint and the doors themselves | Us |
| Other external doors | You |
| Catches, spy holes, door numbers, letter plates, security chains, draught excluders | You* |
| Internal doors including the hinges and handles | You |
| Internal door frames | Us |
* We will repair or replace these if you live in a block of flats or in one of our retirement or flexicare homes.
Type of repair |
Who? |
| Glass | You |
| Condensation inside double glazed windows | Us |
| Window frames, handles, fastenings and hinges | Us |
| Window locks and restrictors. For safety reasons we don't allow window locks or restrictors to be fitted to windows, unless it's a recommendation from a professional organisation |
Report a repair
Lost keys and forced entry
We don’t keep copies of keys to any individual properties. If you lose your keys, contact a lock-smith rather than forcing or breaking a door or window. We'll charge you if we have to board up or repair any doors or windows that have been damaged by you.
Theft and break-ins
If your keys were stolen or if your home was broken into as a result of crime, please tell us the crime reference number when you report it to us.