Useful information for friends and relatives
If you're worried about a friend or relative
If you have not been able to contact someone in our retirement accommodation or our flexicare accommodation and are concerned about their welfare, please contact our customer service team. If you're in the North Hertfordshire District Council area you can also call Careline the emergency out of hours service.
Read more about support and representation in our Guidance notes on advocacy and representation [pdf] 38KB
Useful contacts
Contact us
Our retirement accommodation schemes
Our flexicare accommodation schemes
Careline, North Hertfordshire District Council
Telephone: 01462 420600
Contact can also be made by pulling an emergency alarm pull cord or pressing a pendant.
Health and Community Services, Hertfordshire County Council
Telephone: 0300 123 4042
Citizens Advice Bureau
Telephone: 08456 889897 (North Herts and District)
Call or visit the online advice guide for free impartial and confidential guidance and money advice
Text Relay
Telephone: 0800 7311 888
Textphone: 18001 0800 7311 888
Text Relay connects deaf, hard of hearing and speech impaired people using a textphone with people using a telephone or another textphone.
We welcome your feedback
We aim to provide good quality services and welcome any comments and will take all complaints seriously.