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Useful information for friends and relatives

Friends and relatives

If you're worried about a friend or relative

If you have not been able to contact someone in our retirement accommodation or our flexicare accommodation and are concerned about their welfare, please contact our customer service team. If you're in the North Hertfordshire District Council area you can also call Careline the emergency out of hours service.

Read more about support and representation in our Guidance notes on advocacy and representation [pdf] 38KB


Useful contacts

Contact us

Our retirement accommodation schemes

Our flexicare accommodation schemes


Careline, North Hertfordshire District Council

Telephone: 01462 420600

Contact can also be made by pulling an emergency alarm pull cord or pressing a pendant.


Health and Community Services, Hertfordshire County Council

Telephone: 0300 123 4042



Citizens Advice Bureau

Telephone: 08456 889897 (North Herts and District)


Call or visit the online advice guide for free impartial and confidential guidance and money advice


Text Relay

Telephone: 0800 7311 888

Textphone: 18001 0800 7311 888


Text Relay connects deaf, hard of hearing and speech impaired people using a textphone with people using a telephone or another textphone.


We welcome your feedback

We aim to provide good quality services and welcome any comments and will take all complaints seriously.