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Getting your views

We are committed to providing the best services we can so we value any feedback on how we are doing and how we can improve.

Telephone and other surveys

Sometimes we may ask you about how you feel about a service we have provided to you recently. We may ask a research company to carry out this survey for us so you may be contacted by Voluntas or TLF (The Leadership Factor) who are both approved partners of ours. We only share with them the information they need and it is not used or passed on for marketing purposes.

Compliments, complaints and suggestions

Woman on phone with laptop

You help us when you tell us when we get things right, wrong, or how we could do better. We use this feedback to shape and improve services.

If your report is regarding problems with neighbours and their pets please use our Report problems with neighbours form.

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