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Making alterations and improvements to your property

If your property was bought from us originally, you’ll need to request our written permission to make alterations or improvements that will change the appearance or structure of your property. This includes things like:

  • Replacing doors and windows
  • Installing a driveway
  • Building or removing any walls
  • Adding extensions, porches and conservatories
  • Painting or cladding the outside walls

(If you rent your property from us please visit the DIY and making improvements page in the tenants section.)

How to make your request

Please email or write to us and include the following:

  • Your full name, address, email address and phone number(s)
  • A description of what you want to do
  • Any plans, drawings and specifications

There’s a charge of £25 per request.

You can make your payment online, by phone or by cheque.

What we’ll do and when

Once we’ve received your request and payment, we’ll respond in 10 working days.

You’ll receive a letter from us confirming or declining permission for the alteration.

If you’ve already had the work done

Please make your request as above; however, the charge for retrospective permission is £100 per request.

Once we’ve received your request and payment, we’ll respond in 10 working days.