A new Complaint Handling Code to help residents and landlords with the complaints process has been published by the Housing Ombudsman Service.
The Housing Ombudsman is set up by law to look at complaints about housing organisations registered with them, and the new Code sets out good practice for landlords to follow.
The Code will also guide residents in what they should expect from their landlord when they complain as well as information on how to progress the complaint through the landlord’s internal complaint process.
You can find more information about how to complain on the Housing Ombudsman Service website
Here at settle, we’re already changing how we manage complaints based on feedback from our customers and we’ll be self-assessing our complaints process against the Code before the end of the year. If you have a complaint about the services you receive from settle, please let us know and we’ll do our best to resolve it effectively and fairly.