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Learning and development

We want our employees to enjoy their work and feel they have all the skills they need to do their job to the best of their ability. So we offer in-depth training and performance coaching, and regularly assess our development needs to ensure everyone has the support to achieve their potential.

No matter which area of the business you join, you’ll receive an induction that will help you settle into your team, give you a feel for what your role will involve and leave you feeling passionate, inspired and excited about your career. 

We offer:

  • an extremely comprehensive internal training programme
  • your own personal development plan
  • secondment opportunities
  • opportunities to attend external courses and conferences
  • paid sponsorship for professional qualifications
  • team and organisation away-days and conferences
  • structured one-to-one supervision sessions
  • annual performance appraisals



In early 2012 we launched e-learning across the business with our provider Housing e-Academy.  E-learning enables our staff to undertake training at a time that suits them and is offered alongside traditional classroom based training to give staff greater choice when it comes to their learning and development.    

Virtual Awards 2012

We were delighted to win the Housing e-Academy Virtual Award 2012 for Most sucessful roll out strategy of our employee E-Learning courses. Find out more about E-Learning or watch the award presentation video on YouTube.


Institute of Customer Service (ICS)

ICS logoWe are in the process of rolling out ‘First Impressions’ customer service training accredited by the Institute of Customer Service (ICS) to all staff without line management responsibilities.  This training not only ensures that we maintain extremely high standards of customer care across the business but also provides those successfully completing it with individual membership to the ICS.  Managers and team leaders are also given the opportunity to attend ‘Service Management’ training while there is also the option to pursue Professional Qualifications through the ICS.