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Helping older customers stay safe and well

We’ve joined forces with Hertfordshire Fire and Rescue Services to make sure older people living independently don’t miss out on important fire safety advice or wellbeing information.

A housing officer and a fire officer co-ordinate a visit which combines home safety with helpful support like health referrals or contact with social activity groups if the customer would like it.

We’ve met customers who have mobility, personal care or lifestyle challenges who had not realised what support is available to them. These challenges could lead to health issues, so our social purpose activity helps customers sustain their tenancy with us and is helping customers stay safe and well.