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Our customer promise

Our customer promise

Our customer promise sets out our commitment to our customers. We’d really value your feedback about this, which you can provide by completing the form below.

We promise to:

  • Keep your home safe and secure
  • Deliver services in a way that meets your needs
  • Listen to you and learn from our mistakes
  • Keep things simple and services easy to access
  • Show we care
  • Work with you to get things right
  • Make it straightforward to put things right when they go wrong
  • Offer extra help where we can
  • Focus on what is important to you - good timely repairs and keeping neighbourhoods clean and tidy
  • Make every contact a good one

Your feedback

Your feedback

Note: Questions marked by * are mandatory


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