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Our people targets

We want to create an environment for our colleagues which is simple to work in and part of a business that they can increasingly trust. We measure how we’re doing on this through our colleague trust score. Our target over the three years of our 2017-2020 plan is to achieve a colleague trust score of 80% as measured by Great Place to Work ®.

This year


What we achieved

A colleague trust score of at least 77%



2018/19 target

What we achieved

A colleague trust score of 75% 75%

2017/18 target

What we achieved

No target set

A colleague trust score of 69%


What we achieved

First year of survey   67% 

Other performance measures

You can find more performance information on our stats and facts page.

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