Providing good services
A customer effort score of less than 3.5
A customer trust score of more than 8
What we're focussing on
Being a good landlord
We’ll work relentlessly to get the basics right, delivering services that are easy to access with a clear offer for our customers. When things go wrong, we’ll put them right, focusing on resolution not process.
Listening to the voice of the customer
We’ll deliver services based on what our customers value driven by data and engagement. Transactional and low in effort where preferred and high in engagement when they are trust bearing activities.
Realising our social purpose
Creating places where residents can thrive by looking at ways of combating loneliness, helping with education and work to support customers in the life they choose.
What we value
Being pioneering - known for good customer service and the ability to deliver solutions.
Being entrepreneurial - driven by data: using insight together with customer and colleague feedback.