Our publications
Annual reports:
- Customer annual report 2019-20 [PDF]
- Customer annual report 2018-19 [PDF]
- Customer annual review 2017-18 [PDF]
- Customer Annual Review 2016-17 [PDF]
- Customer Annual Review 2015-16 [PDF]
- Annual Report to Tenants 2014-15 [PDF]
Financial reports:
- Financial report 2019-20 [PDF]
- Financial statements 2018-19 [PDF]
- Amendments to the 2017/18 financial report [PDF]
- Financial report 2017-18 [PDF]
- Financial statement 2016-17 [PDF]
- Value for money statement 2016-17 [PDF]
- Value for money self assessment 2015/16 [PDF]
- Financial report 2015/16 [PDF]
- Financial report 2014/15 [PDF]
Policies
- Anti-social behaviour policy [PDF]
- Customer care and complaint resolution policy [PDF]
- Reasonable adjustments policy [PDF]
- Safeguarding adults policy [PDF]
- Safeguarding children policy [PDF]
- Tenancy policy [PDF]
Complaints
You can read our:
- Complaint handling self-assessment on the complaints - how we're doing page
- Complaints policies and procedures on the how we handle complaints page
Performance
In our performance section you can find out how we’re performing against our four main targets, complaints and landlord performance measures.