If you live in a block of flats, a complex or an estate with communal areas and facilities, you’ll pay service charges. This is when the cost of maintaining these facilities is split between the residents. Here are some examples of services that are commonly included in service charges:
- Cutting of grass, hedges and trees
- Cleaning (where agreed)
- Servicing and repairing of lifts, lighting, security doors, CCTV, fire safety equipment etc
- Cost of electricity, gas and water
- Building insurance
A full list of services can be found in our service charges explained [pdf] 446KB
Your agreement will say which services are included in your charges, and whether you pay them weekly, monthly or quarterly.
Estimated and final charges
In February we’ll send you an estimate of what your service charge will be for the year ahead (which runs from April-March). We’ll use this estimate to calculate your payment(s).
In September we’ll send you a breakdown of the final charges*.
If the final amount is more than the estimate, the additional amount will be added to next year’s service charge. If it’s less, then the extra you’ve paid will be taken off next year’s service charge.
* If your lease says that we’ll only bill you on final costs, you won’t receive an estimate in February and you’ll receive your final bill in June.
What if I feel a charge is too high?
If you're concerned about a specific item on your statement, please contact us.
If you think you’ve been incorrectly charged for a service, please check your tenancy agreement or lease in the first instance, as this will explain exactly what you should be charged for.