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Stats and facts


You can find out how we’re performing against our four main targets in our performance section.


2019/20 target

September 2019

Properties with a current gas compliance certificate 100% 100%
Properties with a current electrical compliance certificate 100% 99.96%
Average waiting time for a repair 18 days 17 days
Average time to re-let a property 21 days 37 days
Rent arrears 2.48% 1.84%
Properties where we’ve replaced the boiler   223
Properties where we’ve replaced the windows   533

Our charitable status

We're a registered provider of social housing under the Housing and Regeneration Act 2008. Our registration number with the Regulator of Social Housing is L4370.

We're also a registered society under the Co-operative and Community Benefit Societies Act 2014. Our registration number with the Financial Conduct Authority (FCA) is 30003R.

We're classed as an exempt charity as defined by the Charities Act 2011 so we are not registered with the Charities Commission.

All our profits are ploughed back into the business to finance improvements, services and the development of new homes.

Rowan Homes

Rowan Homes is a wholly-owned subsidiary set up in 2011 to market newly built properties for sale. We use the profit to deliver more affordable housing.

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