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The Big Door Knock

We’re listening to our customers in a number of ways. As well as the usual surveys you’d expect us to do, we’ve also created our own initiative ‘The Big Door Knock’.

Every three months, all colleagues, including our Chair and executive team personally get in touch with residents for a relaxed and quick catch-up on what they think of our services.

It also gives us a chance to walk around and see the neighbourhood from our residents’ viewpoint.

Once we have your feedback, we take a good look at what we’ve seen and heard, then take any actions we need to address the issues you raise.

We report back to our residents in our Customer Annual Reports which can be found on our publications page; on our You said, we did page and in the quarterly services update we started sending to residents in 2020.

We also post news articles about our Big Door Knock here on our website.

Previous updates 

Autumn Big Door Knock - resident feedback

July 2021 - Big Check In, news story

May 2021 - Big Check In update, news story 

April 2021 - Big Check In, news story 

March 2021 - Big Check In update, news story

September 2020 - Big Check In, news story

Note: During coronavirus, we supplemented our Big Door Knock with Big Check In phonecalls.

We’re listening

You don’t have to wait for a Big Door Knock to let us know what you think.

You can make a complaint, tell us what we could do better or tell us when we’ve done something well at any time.

And if you need to report a repair or have any kind of wellbeing worry, always contact us as soon as you can.

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