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Walls, floors and stairs

Please remember:

  • If you fitted something, had it fitted or if you accepted it as a gift when you accepted your property, it will be your responsibility to fix and maintain it
  • We will charge you for repairing something that is your responsibility or that’s been damaged by someone or something other than us
  • To cover any accidental damage to items in your home we strongly suggest you get contents insurance

Walls

Type of repair

Who?

Minor cracks and damage that can be filled with common wall filler You
Large cracks and areas of plaster coming away from the wall Us
Painting and decorating You
Painting/repainting and decorating following repairs we or our contractors have carried out You
Coving and dado rails You
Skirting boards Us
Wall tiles in rooms other than kitchens and bathrooms You

Floors and stairs

Type of repair

Who?

Floorboards Us
Carpets, laminate flooring and other floor coverings You*
Floor tiles in rooms other than kitchens and bathrooms You*
Stairs, bannisters and handrails Us
Disabled facilities including stair lifts, ramps and handrails fitted by us Us

* Some old floor tiles sometimes found in kitchens and bathrooms can contain minor traces of asbestos. Before removing any please read our asbestos page.