Walls, floors and stairs
Please remember:
- If you fitted something, had it fitted or if you accepted it as a gift when you accepted your property, it will be your responsibility to fix and maintain it
- We will charge you for repairing something that is your responsibility or that’s been damaged by someone or something other than us
- To cover any accidental damage to items in your home we strongly suggest you get contents insurance
Type of repair |
Who? |
| Minor cracks and damage that can be filled with common wall filler | You |
| Large cracks and areas of plaster coming away from the wall | Us |
| Painting and decorating | You |
| Painting/repainting and decorating following repairs we or our contractors have carried out | You |
| Coving and dado rails | You |
| Skirting boards | Us |
| Wall tiles in rooms other than kitchens and bathrooms | You |
Type of repair |
Who? |
| Floorboards | Us |
| Carpets, laminate flooring and other floor coverings | You* |
| Floor tiles in rooms other than kitchens and bathrooms | You* |
| Stairs, bannisters and handrails | Us |
| Disabled facilities including stair lifts, ramps and handrails fitted by us | Us |
* Some old floor tiles sometimes found in kitchens and bathrooms can contain minor traces of asbestos. Before removing any please read our asbestos page.