We're listening
We believe the best way to make our services and communities better, is to listen carefully to you our customers and then act on what you say.
We listen by collecting your feedback in lots of different ways. Then, we choose what to improve based on that feedback and advice from a panel of experts.
If you want to see what we’ve changed as a result of you’ve told us, see our you said we did page.
We’d love your feedback
We appreciate all feedback good and bad. Here’s some ways you can tell us:
Get involved
If you can, we’d love to spend some time with you asking how we can make specific things better. Visit the get involved page to find out how.
Surveys
Following a repair or a call to our team, you might be asked to complete a short survey. Doing this really helps us understand where we’re getting things right and where we can improve. Learn more about what surveys we run on the collecting your feedback page.