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We're listening

We believe the best way to make our services and communities better, is to listen carefully to you our customers and then act on what you say.

We listen by collecting your feedback in lots of different ways. Then, we choose what to improve based on that feedback and advice from a panel of experts.

If you want to see what we’ve changed as a result of you’ve told us, see our you said we did page.

Get involved

If you can, we’d love to spend some time with you asking how we can make specific things better. Visit the get involved page to find out how.


Following a repair or a call to our team, you might be asked to complete a short survey. Doing this really helps us understand where we’re getting things right and where we can improve. Learn more about what surveys we run on the collecting your feedback page.

We’d love your feedback

We appreciate all feedback good and bad. Here’s some ways you can tell us:

Make a complaint

Make a complaint now

0330 343 0016

Monday-Friday 8am-5pm

Email customer.service@settlegroup.org.uk

If you’d like a friend or relative to handle your complaint on your behalf, please visit the authorising someone to act on your behalf page.

More information about how we handle complaints.

Tell us something could've been better

Tell us something could've been better

You can also tell us by:

Tell us we've done something well

Tell us we've done something well

You can also tell us by:

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