Welcome to Lifestone Homes
Today marks an exciting milestone as Settle and Paradigm Housing Group come together under one new name: Lifestone Homes.
Although our name and branding have changed, our commitment to providing quality homes and services remains the same.
Over the next few months, we’ll gradually be bringing our services together. You may continue to see our previous branding for a while as we update things in a cost-effective way.
What does this mean for you?
You don’t need to do anything. Your tenancy rights, terms and conditions stay the same.
Our contact details are changing
As part of this change, our contact phone number will become 0300 303 1010.
Don’t worry if you forget – calls to our old number will automatically be redirected.
We’ll continue to keep you updated over the coming weeks.
Frequently asked questions
Why have Paradigm Housing and Settle changed their name to Lifestone Homes?
Paradigm Housing and Settle have come together to form one organisation. Lifestone Homes is our new name and reflects our shared purpose of providing firm foundations for people to live their lives.
When will I start seeing the Lifestone Homes name?
From today (1 October 2026), you’ll start seeing the Lifestone Homes name and branding on our website, letters, emails, social media and other communications.
It will take a little time to update everything, so you may still see the Paradigm or Settle name in some places during the transition.
Do I need to do anything because of the change?
Our phone number is now 0300 303 1010 for all residents.
As a former Settle resident, Settle resident, please continue to use the contact form on the Settle website if you’d prefer to contact us online.
Is Lifestone Homes my new landlord?
Lifestone Homes is now your landlord. For former Settle residents, we have sent a formal notice explaining this change following the Transfer of Engagements. For former Paradigm residents, our name is changing from Paradigm Housing to Lifestone Homes. As we bring Paradigm Housing and Settle together, some services may continue to use the former organisation names during the transition.
Why am I still seeing Paradigm or Settle branding?
We won’t be able to change everything overnight.
You may continue to see Paradigm or Settle on some vans and estate signs for a while.
How do I contact Lifestone Homes?
You can call us on 0300 303 1010.
As a former Settle resident, Settle resident, please continue to use the contact form on the Settle website if you’d prefer to contact us online.
Has your phone number changed?
Our main phone number is 0300 303 1010.
This is a new number for you as a former Settle resident.
Please use 0300 303 1010 when you need to call us.
Why are there different ways to contact you online?
Although Paradigm and Settle have come together as Lifestone Homes, we’re still bringing some of our systems together behind the scenes.
For now, this means there are different ways to contact us online depending on whether you were previously a Paradigm or Settle resident.
Whichever organisation you were previously with, you can call us on 0300 303 1010.
Is there a new website?
We have a new Lifestone Homes website, which has information about who we are, careers and information for our partners and stakeholders.
For now, information about your home and services will remain on the existing resident websites, with the Settle and Paradigm URLs, while we bring our services and systems together.
As a former Settle resident, please continue to use this website for information and services related to your home.
We’ll let you know when this changes and where you may need to go in the future.
Are my services changing?
Nothing is changing for you at the moment.
We’re bringing our teams, services and systems together gradually. Some services will continue to operate separately for a while behind the scenes, but we’ll make this as straightforward as possible for residents.
If something changes that affects you, we’ll let you know.
How do I report a repair?
You can continue to report repairs in the usual way.
Although our name is changing, you don’t need to report existing repairs again. Any repairs you’ve already reported will continue to be managed.
What if I have an emergency repair?
Please continue to use our emergency repair service in the usual way. You can contact us on 0300 303 1010.
I’ve already reported a repair. Do I need to report it again?
No. If you’ve already reported a repair, we’ll continue to manage it. You don’t need to contact us again just because our name has changed.
I already have an open complaint. What happens to it?
Your complaint will continue to be managed. You don’t need to submit it again, and the change to Lifestone Homes won’t affect the complaints process.
How do I make a new complaint?
You can continue to make a complaint through our usual contact channels. You’ll find information about making a complaint and what you can expect from us on your former resident website.
Click here to make a complaint as a former Settle resident.
How do I report anti-social behaviour (ASB)?
You can continue to report ASB through your usual channels. If there are any changes to how you report something in future, we’ll let you know.
Can I still use my online account?
Yes. Please continue to use your existing online account. These will look slightly different with our new branding, but you’ll still be able to complete the same tasks in the same way.
Are my rent and service charges affected?
No. The way your rent and service charges are calculated will remain the same. We would continue to review charges every year, as we do at the moment, in line with your current tenancy agreement or lease.
Is there a change in how I pay my rent and service charges?
You would be able to continue to pay your rent and service charges to us in the way that you do now.
Thank you for being part of this exciting new chapter. Welcome to Lifestone Homes.
