Site map

Site map

Find a home

• Buy your home
• Move or swap home
• Rent a garage
  • Garage application form
  • Return a garage to us
• Rent a home

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Your home

• Investing in your home
  • Check your home’s energy rating
  • Planned maintenance
  • Planning our programmes
  • DIY and making improvements to your home
    • Home improvement or alteration application form
    • Making improvements request form
  • Stock condition surveys
• Moving in and out
  • Moving in
    • New tenant registration form
  • Moving out
• Living in your home
  • Safety in your home
    • Asbestos safety
    • Electrical safety
    • Fire safety management
    • Gas and heating safety
    • Lift safety
    • Water hygiene safety
    • Condensation, damp and mould
  • Responsibilities
    • Keeping you safe
  • Payments and charges
    • Water rates
    • Make a payment
    • Service charges
      • Consultations
    • Refunds
    • Budgeting and benefits calculator
    • Your payment reference number
    • Secure website payments
  • Homeowners and shared owners
    • Leaseholder permission for pets
    • Moving in
    • Repairs and maintenance
      • Is your front door a fire door?
    • Making alterations and improvements
    • Extending your lease
    • Renting out your property
      • Sub-letting your property
    • Keeping pets
    • Permission to keep a van
    • Selling your property
    • Buildings insurance
    • Fees and payments
    • Update my contact details
  • Authorising someone to act on your behalf
  • Joint tenancies
    • Adding someone as a joint tenant
    • Removing someone as a joint tenant
  • Lodgers and sub-letting
  • When a tenant dies
  • Anti social behaviour
    • Report problems with neighbours
  • Keeping pets
  • Personal Emergency Evacuation Plans (PEEPs)
    • PEEPS form
  • Home contents insurance
    • Home contents insurance scheme
  • Clutter and storage
• Repairs and maintenance
  • Home Repair Video Guides
  • Emergency repairs
  • Repair responsibilities
  • Repair priorities and appointments
  • Repairs we charge for
  • Communal areas and facilities
  • Your yearly heating service
  • Your electrical safety check
  • Asbestos
• Get Involved at Settle: Your Voice, Your Impact
  • Get involved application form

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Support from Settle

• Disability and mobility facilities
• Reasonable adjustments
• The settle comfort fund application form
• Cost of living
  • Pantry membership form
  • Help with living costs
• Mental health
• Money Advice
• The Settle comfort fund
• Domestic violence and abuse
• Getting into work
• Loneliness
• Benefits
• Addictions
• Residents stories

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About us

• How we’re regulated
  • Consumer Standards
  • Health and safety regulations
  • Housing Ombudsman’s Complaint Handling Code
  • Settle team responsibilities
• Investing in neighbourhoods
  • Regeneration in neighbourhoods
• Latest news
• Neighbourhood action events
• Neighbourhood Plans
• Our Senior Team
  • Our Board
  • Our Executive Team
• Our story
• Sustainability
  • Department for Energy Security and Net Zero
• Careers
• John Barker Place
• Our values
• Investment in the Westmill neighbourhood
• Campfield Way, Highover Road & Icknield Way (49A to 75B)
• Our performance
  • Measuring trust and effort
  • Our policies
  • Tenant Satisfaction Measures – April 2024 to March 2025
  • Our plan
  • Our 2019 – 2024 plan
  • Complaints performance
  • Our reports and publications
  • Tenant Satisfaction Measures – Shared Owners
• Improving our services
  • How we collect feedback
  • How we choose improvements
  • You said we did
    • Latest updates (January – March 2025)
    • Older feedback and improvements
    • Previous service updates and improvements (April – December 2024)
• Redevelopment of 3-5 Newells in Letchworth
• Building more homes
  • Current developments
  • Completed developments
  • Development enquiries
• Our resident promise
• Investing in the Grange, Letchworth
• Health and safety

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Contact us

• Report it
• Contact us form
• Make a complaint
  • How we handle complaints
• Our resident offer and service standards
• Protecting personal information

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Careers

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