Site map

Site map

Rent, buy or move

• Buy your home
• Move or swap home
• Rent a garage
  • Garage application form
  • Return a garage to us
• Rent a home

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Your home

• Moving in and out
  • Moving in
    • New tenant registration form
  • Moving out
• Living in your home
  • Responsibilities
    • Keeping you safe
  • Payments and charges
    • Make a payment
    • Service charges
      • Consultations
    • Refunds
    • Benefits
    • Budgeting and benefits calculator
    • Your payment reference number
    • Secure website payments
  • Homeowners and shared owners
    • Leaseholder permission for pets
    • Moving in
    • Repairs and maintenance
      • Is your front door a fire door?
    • Making alterations and improvements
    • Extending your lease
    • Renting out your property
      • Sub-letting your property
    • Keeping pets
    • Permission to keep a van
    • Selling your property
    • Buildings insurance
    • Fees and payments
    • Update my contact details
  • Authorising someone to act on your behalf
  • Joint tenancies
    • Adding someone as a joint tenant
    • Removing someone as a joint tenant
  • Lodgers and sub-letting
  • When a tenant dies
  • Problems in your neighbourhood
    • Report problems with neighbours
  • Keeping pets
  • Home contents insurance
  • Clutter and storage
• Repairs and maintenance
  • Emergency repairs
  • Repair responsibilities
  • Repair priorities and appointments
  • Repairs we charge for
  • Communal areas and facilities
  • DIY and making improvements to your home
    • Disability and mobility facilities
    • Home improvement or alteration application form
    • Making improvements request form
  • Your yearly heating service
  • Your electrical safety check
  • Condensation, damp and mould
  • Your property survey
  • Asbestos
• Get involved
  • Get involved application form

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Support from settle

• The settle comfort fund application form
• Cost of living
  • Pantry membership form
  • Help with living costs
• Mental health
• The settle comfort fund
• Domestic violence and abuse
• Getting into work
• Loneliness
• Addictions
• Resident stories

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About us

• Investing in neighbourhoods
  • John Barker Place
  • Investment in the Westmill neighbourhood
  • Campfield Way, Highover Road & Icknield Way (49A to 75B)
  • Redevelopment of 3-5 Newells in Letchworth
  • Investing in the Grange estate, Letchworth
• Latest news
• Sustainability
  • Department for Energy Security and Net Zero
• Our values
• Our team
• Our performance
  • Our plan
  • Our targets
    • Measuring trust and effort
  • Complaint performance
  • Tenant satisfaction measures
  • Our reports and publications
• Improving our services
  • How we collect feedback
  • How we choose improvements
  • You said we did
• Building more homes
  • Current developments
  • Completed developments
  • Development enquiries
• Our resident promise
• Working with us
  • Jobs
    • Current vacancies
    • New starters
      • Welcome to settle
      • Your information
        • New starter information form
      • Your pension choices
        • Pension choices form
    • Apprenticeships
    • Tom’s story
  • Become a supplier or contractor
  • Egress email encryption
  • Modern Slavery & Human Trafficking Statement 2023
  • Equality, diversity and inclusion
  • Investors
• Health, safety and wellbeing

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Contact us

• Report it
• Contact us form
• Make a complaint
  • How we handle complaints
• Our resident offer and service standards
• Protecting personal information

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