What do you want to do?
Tel: 0330 343 0016 (local rate)
Letchworth Garden City
Phone: Monday-Friday 8:00am-5:00pm
Reception: Monday- Friday 9:00am-1:00pm
If English isn’t your first language, please let us know and we’ll arrange for a translator.
If you have a disability and need us to change our approach let us know.
You can read our reasonable adjustments policy on our reports and publications page.
Please understand that we can’t give information about repairs, tenancy matters or other personal information to anyone except the legal tenancy holder. The only time we can is when permission has been specifically given by the tenant/customer or there is proven Power of Attorney.
Acting on behalf of a customer
If one of our customers would like someone to contact us on their behalf they can authorise someone to act in their behalf.
Worried about a friend, relative or neighbour
If you’re unable to contact a friend or relative living in one of our properties including our retirement flats please contact us.
Problems with neighbours
Before reporting problems with neighbours who are settle residents, please read our problems with neighbours and their pets page.
If you’re one of our customers we’ll ask you some security questions. This is to make sure we’re not giving information to unauthorised people.
If you want to, you can authorise a friend or relative to contact us on your behalf.
Read more about how we’re protecting your personal information.
We believe the best way to make our services and communities better is to listen carefully to you our customers, and then act on what you say.
If you want to see what we’ve changed as a result of what you’ve told us, see our you said we did page.