Contact us

Contact us

What do you want to do?

Tel: 0330 343 0016 (local rate)

Monday-Friday 8:00am-5:00pm

Visit or write us


Blackhorse Road

Letchworth Garden City



See our location on Google maps

Reception desk open Monday to Friday, from 9am to 1pm

Opening hours

Reception: Monday- Friday 9:00am-1:00pm

Phone: Monday-Friday 8:00am-5:00pm



We want to make it as easy as possible to access information about how we work at settle. We can provide printed copies of our policies and other information about our work, provide this in large print or Braille.

If English isn’t your first language we can also arrange for a translation, and arrange translations of our policies and other information into another language.

Please contact us if you would like us to arrange this, letting us have as much information as possible about the format you need.  We will always do our best to provide information in the format that works best for you.

If you have a disability

If you have a disability and need us to change our approach let us know.

You can read our reasonable adjustments policy on our reports and publications page.

Calling about a friend, relative or neighbour?

Please understand that we can’t give information about repairs, tenancy matters or other personal information to anyone except the legal tenancy holder. The only time we can is when permission has been specifically given by the tenant/customer or there is proven Power of Attorney.

Acting on behalf of a customer

If one of our customers would like someone to contact us on their behalf they can authorise someone to act in their behalf.

Worried about a friend, relative or neighbour

If you’re unable to contact a friend or relative living in one of our properties including our retirement flats please contact us.

If you’ve not been able to contact someone in flexicare accommodation or are concerned about their welfare, please contact Herts at Home.

Problems with neighbours

Before reporting problems with neighbours who are settle residents, please read our problems with neighbours and their pets page.

Your security

If you’re one of our customers we’ll ask you some security questions. This is to make sure we’re not giving information to unauthorised people.

If you want to, you can authorise a friend or relative to contact us on your behalf.

Read more about how we’re protecting your personal information.

Customer service standards and response times

We’re listening

We believe the best way to make our services and communities better is to listen carefully to you our customers, and then act on what you say.

We listen by collecting your feedback in lots of different ways. Then, we choose what to improve based on that feedback and advice from a panel of experts.

If you want to see what we’ve changed as a result of what you’ve told us, see our you said we did page.

Related pages

Our customer service standards

Get involved

Protecting your personal information