STAIRs
STAIRs
STAIRs stands for Social Tenants Access to Information Requirement scheme. It is a new standard introduced by the UK Government to further increase transparency for our residents.
The government requires that all housing providers introduce a STAIRs Publication Scheme by October 2026.
Most of the information that we are required to publish under STAIRs is already available on the Lifestone website. To make things easy, we’ve organised the information into simple categories each of which includes links to relevant pages on our website:
- Our performance
- Our annual resident reports
- Our ESG Report
- Complaints reports
- SettleParadigm: Housing Ombudsman Self-Assessment Form September 2026
- Settle Group: Ombudsman’s Landlord Performance Report 2025-26
- Financial statements
- Annual Tenant Satisfaction Measures
- Quarterly resident update
- Equality, Diversity and Inclusion (EDI)
- Gender Pay Gap reports (Settle) / (Paradigm)
- Aids and adaptations policy
- Anti-bribery and corruption policy
- Anti-money laundering policy
- Arrears policy
- ASB and hate crime policy
- Asbestos policy
- Code of conduct policy
- Compensation and remedies policy
- Complaints policy
- Customer care and reasonable adjustments policy
- Damp and mould policy
- Data retention and disposal policy
- Disposal of assets policy
- Disrepair policy
- Domestic abuse policy
- Electrical safety policy
- Equality diversity and inclusion policy
- Estate management policy
- Eviction policy
- Gas, solid fuel and oil policy
- Ground rent policy
- Health and safety policy (corporate)
- Home loss and disturbance payments policy
- Home moves policy
- Home ownership policy
- Lease extension policy
- Lift safety policy
- Managing unacceptable behviour policy
- Neighbourhood management policy
- Pest control policy
- Rent setting policy
- Responsive repairs policy
- Safeguarding policy
- Section 20 policy
- Service charge policy
- Shared ownership sales policy
- Smoke and Carbon monoxide alarm policy
- STAIRs policy
- Surveillance equipment policy
- Tenancy management policy
- Tenancy offer policy
- Tree safety policy
- Water hygiene policy
- Whistleblowing (speak up) policy
- White goods policy
Requests for further information
For questions about the information we’ve published, please email [email protected]
The Government STAIRS scheme requires that all housing providers implement processes to respond to information requests from their tenants by April 2027. Paradigm is currently developing these processes and will publicise them when they are introduced.