It’s really important for us to make our website accessible to the widest possible audience, regardless of technology or ability.

This site has a Double-A accessibility rating. This means it meets recommendations made by the Web Content Accessibility Guidelines established by the World Wide Web Consortium (W3C) and has been built using code compliant with W3C standards for XHTML and CSS.

Below we’ve described the additional options that are available to help you view and navigate this site.

If you do have any problems accessing the site, please contact us.

Plain English

We’ve tried to use simple and clear language on our website. This also works better with translation tools (see below).


Images on this site have descriptions known as ALT tags. Screen readers can read these descriptions out to the listener.


Text alternatives are provided for most multimedia content in the form of close captions.


If you would like to use a screen reader to read PDF documents you can find out more on the Adobe Accessibility website.


All pages contain a link to the home page, sitemap and search box. The navigation system has been constructed in a consistent fashion to provide clear navigation pathways throughout the site.


Most common browsers include a translation or language selection tool. Our website is designed to work well with these tools.


This website supports most commonly used browsers, including Safari, Google Chrome and Edge.
Screen resolution

This web site is optimised to be viewed on a variety of devices and at different screen resolutions with a minimum amount of scrolling, panning, and zooming.

Need help?

If you have further questions or feedback relating to this website, please fill in the ‘how can we make this page better’ form below or contact us.

Related pages

If you need mobility, accessibility or disabled facilities at your home

Cookies and privacy

Protecting your personal information