Government letter to social housing residents

On Monday 18 May the government published a letter to social housing residents explaining how it expects landlords like settle to increase the services we provide as we all ease out of lockdown.

You can read the full letter here

Throughout this time in lockdown our priority at settle has been the safety and wellbeing of our residents, colleagues and communities. We have continued to prioritise emergency repairs and essential services, along with providing any additional help we can to support residents.

We will increase the services we provide in a safe and responsible way, ensuring we follow the latest guidance to keep residents and colleagues safe.

Where it is safe and possible to do so, we will now start providing additional services to the exterior of properties, for example booking in garden fence panel replacements.

It will take us a short while longer to complete plans for delivering other services, especially where they would involve going inside residents’ homes, to make sure these comply with all the latest safety guidance and checks we are required to follow. 

Where we have already been in touch with any residents about work at your home or to support your tenancy, we will continue to keep you updated directly about this. 

If you have not been in touch with us but there is anything we can do to help you as your landlord, please contact us and we will do all we can.

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