Our Resident Offer – What you can expect from us

Our purpose at settle is to help you live comfortably in your home and a big part of this is delivering great services.  

We want you to feel confident about what you can expect from us, so we’re delighted to publish our
customer offer which sets out the services we provide and the standards we work to.

We used feedback from focus groups with members of settle voice to ensure our offer is clear, simple and works for residents.

Our customer offer provides information about:

  • how to get in touch with us
  • moving into your home
  • living in your home
  • living in your neighbourhood
  • how to get involved
  • when things go wrong

If you can’t access a copy of our Customer Offer on our website, please contact us and we will send you a copy by post.

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