From April 2023 – a new housing regulation requires all social landlords like settle to collect data for the Tenant Satisfaction Measures.
The aim of the Tenant Satisfaction Measures is to provide clear, visible and comparable information around landlord performance.
To date we’ve been using the settle customer promise as a way of measuring our performance against customer expectations.
As the Tenant Satisfaction Measures will become a regulatory requirement, we have made the decision to report against them from now on.
In July we began sending out Tenant Satisfaction Measures surveys to residents on the anniversary of their settle tenancy and are pleased to be able to report this feedback. The outcomes for all the survey questions can be found in the Tenant Satisfaction Measures on our website.