Got a text message from us?

We may send you a text message with a reminder or prompt to act on a request in relation to your tenancy.

Examples of the kind of things we will text you about includes:

  • Requesting a payment if your account goes into arrears
  • Welcoming you as a new tenant with key information
  • Making a claim for Universal Credit
  • Setting up an online account
  • Adjusting payments in line with new rents
  • Taking part in surveys.

If you have any concerns about the message you receive, please contact us and one of our team will be able to help you.

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