We may send you a text message with a reminder or prompt to act on a request in relation to your tenancy.
Examples of the kind of things we will text you about includes:
- Requesting a payment if your account goes into arrears
- Welcoming you as a new tenant with key information
- Making a claim for Universal Credit
- Setting up an online account
- Adjusting payments in line with new rents
- Taking part in surveys.
If you have any concerns about the message you receive, please contact us and one of our team will be able to help you.