Call-back options when you contact us

We’ve increased the number of people in our customer service team so we now have more colleagues answering your calls and emails.

In addition, if you call us during a very busy time, you may be offered the option of a call-back.

If you’re offered this option, you can choose whether to continue to wait and speak to one of our team, or request a call-back.

You won’t lose your place in the queue and our phone system will automatically call you back when we’ve answered the calls ahead of you in the queue.

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