Keeping warm this winter

We have been experiencing some cold weather recently and we wanted to provide some tips of things that you can do to keep warm in your own home during the winter months and ways we can help.

Remember if you have any concerns about your boiler and heating, you can report this through our website as a repair through your account or contact us.   If you don’ have access to our website, please call us on 0330 343 0016 and press 1 to go through to our trusted heating partners, Oakray.

Check your heating

If you haven’t already done so, now is a good time to switch your heating on for five to ten minutes to make sure your radiators are working and warming up.

If you are planning on going away for a period of time, it’s a good idea if you can have the heating come on for a short period each day as it will lower the chance of pipes freezing if there is a cold spell. Turn the thermostat down to about 10 degrees as this will keep the system ticking over and keep your home warm without using too much energy.

Cold radiators?

When you are at home, make sure the thermostatic radiator valves are turned on to a comfortable setting to ensure radiators are heating up. If radiators are still not warming up, they most likely need to be bled. If you’re not sure how to do this, or you notice a leak – use your online account to book a service appointment or give us a call and we can come and have a look.

Know how to switch off your water

It is important to know how to turn off your water supply if you have a leak. A stopcock is the off switch to your mains water supply. It is usually situated under the sink or may be in your airing cupboard.

Struggling with your energy bills?

If you would like information on how to access help with your energy costs please let us know.

We work with partners, including Citizens Advice, and there are ways we can help which you can find on our cost of living page.

If you don’t have access to our website and would like to talk to us about getting support, please call us on 0330 343 0016 and one of our team can help.

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