We’re pleased to publish our 2022-23 annual report for residents, highlighting how we provided landlord services.
Listening to you
We’ve listened to your feedback about the report and made some improvements this year, which we hope make it clearer.
Following feedback especially from our Voice of the Resident panel members, we’ve introduced a short summary version of the report to help make the information clearer.
The summary highlights key facts and figures about landlord safety, repairs, investment in homes, listening to residents and how we spend your rent.
Resident and tenant instead of customer
One of the things you told us was that we should use ‘resident’ or ‘tenant’ instead of ‘customer’. So, we’ve changed the name to Annual report for residents instead of Customer annual report and refer to residents and tenants.
We’ve provided further details in the full report about all these aspects of the services we have provided, and updated content in this version following feedback from Voice of the Resident panel members. The longer report also includes learnings from the complaints we received last year.
Tell us what you think
Please use the give feedback button at the bottom of this page to let us know what you think about the report and any ways we can continue improving it in future.