Our complaint handling process is here to support you

As your landlord, we want to always provide the best service possible, but we know that sometimes things go wrong. If that happens, we want to hear from you – we will always put things right as quickly as we can, and make sure we learn and improve our services for the future.

The Government is now running a campaign called Make Things Right, which is designed to empower all social housing residents including settle tenants to make their voices heard when they have problems with their home.

We are happy to continue supporting this campaign and want to make sure it is clear for settle residents how to give us feedback by making a complaint.

You can find out more about how to make a complaint to us on the how we handle complaints web page. You can also call us on 0330 343 0016 and our settle colleagues will help you.

The web page also includes details about how you can contact the independent Housing Ombudsman for help and advice at any time.