Voice of the Customer
Improving the simplicity of our services to customers and the trust they have in us as a business is one of the themes we will focus on over the next three years.
The Voice of the Customer (VoC) plan will help us to achieve this, allowing us to keep track of your opinions and work to improve them wherever we can.
Over the next few months you will start to see changes towards a new and more engaging approach to the voice of the customer, which seeks to understand how and where we can improve
The structure will be overseen by a Voice of the Customer panel made up of an impartial board of customers, stakeholders and experts.
For more information about the Voice of the Customer see the full document: Voice of the Customer PDF