If you have recently had energy improvement works carried out in your home, this page explains what happens next and where to go for help.
These improvements are designed to make your home warmer, more comfortable and more energy efficient. Depending on the work completed, you may notice changes such as better insulation, improved ventilation, or solar panels being fitted.
We know that new systems and changes to the home can sometimes feel unfamiliar at first, so this page brings together aftercare information in one place to help you understand what to expect and what to do if you need support.
If you think there may be a problem with your solar panel system or related equipment, please contact us for advice and support.
Be aware of possible scam messages
From time to time, some residents may receive emails, texts, calls or messages that appear to be about home improvement works or solar panels but are not genuine.
What to look out for
- Messages asking for payment or bank details unexpectedly
- Emails or texts with unusual links or attachments
- Messages that create pressure to act quickly
- Contact that does not look or sound genuine
What you should do
- Do not click links if you are unsure
- Do not share personal or payment information
- Check any handover information or official contact details on this page
- Contact us directly if you want to confirm whether something is genuine
If you are unsure whether a message, email or phone call is genuine, please use the official contact details on this page to check with us first.
The type of work carried out will depend on your home and the improvement programme planned for your property.
This may include
- Insulation improvements
- Ventilation improvements
- Heating upgrades
- Window or door improvements
- Solar panels and related equipment
These improvements are intended to help
Reduce heat loss
Help your home retain warmth more effectively.
Improve comfort in the home
Support a warmer and more comfortable living environment.
Support better energy efficiency
Help your home use energy in a more effective way over time.
Improve home performance
Support better overall performance of your home and its systems.
Not sure what has been completed?
If you are unsure what work has been completed in your home, please refer to your handover pack.
After the work has been completed, it is normal to need a little time to get used to any changes in your home.
What you may notice
- Your home feels warmer
- Different levels of airflow or ventilation
- New equipment or controls
- Changes to how you use heating or electricity
What to check first
Please keep any handover information you have been given, as it may help answer common questions.
Read your handover pack
Use it to check what was installed and any guidance provided for your home.
Check new equipment
Look at any instructions provided for controls, heating, ventilation or solar equipment.
Note what feels different
Think about whether the change is expected, ongoing or affecting how something works.
Get support if needed
If something does not seem right, contact us and we will help direct your query to the right place.
Common issues and what to do
The home feels different after the works
Some changes are expected after insulation, ventilation or solar improvements. Your home may feel warmer or more airtight than before. Review your handover pack and any guidance provided. If something does not seem right, contact us for advice.
I am unsure how to use the heating or controls
Check whether you were given instructions for the thermostat, programmer or heating controls during handover. If you still need support, contact us and we can help explain how the system should be used.
The ventilation feels noisy or unfamiliar
New ventilation systems may sound or work differently from what you are used to. If the system seems unusually loud, not working, or you are unsure how it should operate, let us know.
I have a question about the solar panels
Look at the solar guidance in your handover information first, as this may explain expected performance and operation. Contact us if you think there is a fault or if you need further help understanding the system.
Something looks damaged or unfinished
Check whether this was raised during the works or included in any follow-up arrangements. Please report it to us so we can review and arrange the next steps if needed.
I am worried about condensation or damp
Homes with new insulation or ventilation may need different day-to-day use, including how heating and airflow are managed. Read the advice in your handover pack and contact us if the issue continues or gets worse.
You should contact us if
- You are unsure how something works
- You think there may be a fault
- You have concerns about the work carried out
- You need further advice about equipment installed in your home
Contact us
- Call: 0330 343 0016
- Email: customerservice@settlegroup.org.uk
Need more help?
If you are unsure what has been completed in your home, or you think something is not working as expected, please refer to your handover pack first and then contact us if you need further support.
You can use the questions below to find answers about what energy improvement works are, whether every home gets the same work, how solar panels work and where to go if you need more help.
What are energy improvement works?
Energy improvement works are upgrades carried out to help improve the energy efficiency, comfort and performance of your home.
Will every home get the same work?
No. The work carried out will depend on the type of property and what improvements are suitable for that home.
Do I need to do anything once the work is complete?
In most cases, you should simply use your home and any new equipment as explained during handover. Keep your handover information safe in case you need to refer back to it.
How do solar panels work?
Solar panels generate electricity during daylight hours, which can help reduce the amount of electricity you need to take from the grid.
Solar panels step by step
Find out what to expect if solar panels have been installed at your home, how the system works, and what to do if you need support.
Before installation
Survey and planning
Checks are carried out to confirm the works required and make sure your home is ready.
During installation
Safe access and fitting
Scaffolding may be used so the team can safely fit the panels to your roof.
After installation
Using your system
The panels begin producing electricity during daylight, supported by equipment such as an inverter.
How solar panels help
Solar panels generate electricity during daylight hours, helping reduce the amount of electricity you use from the grid.
- Generation varies by weather
- It changes by time of day
- It can change across the year
Getting the best from them
You may benefit most by using some appliances during the day where possible.
- Washing clothes
- Running the dishwasher
- Charging devices
Do solar panels work when it is cloudy?
Yes, solar panels can still generate electricity in daylight, although they usually generate more on brighter days.
Will I need to maintain the solar panels myself?
You should not attempt to repair or interfere with the system yourself. If you are concerned something is not working properly, please contact us.
What should I do if I think something is wrong?
Please contact us if you notice a fault, are unsure how something works, or have concerns after the work has been completed.
Where can I find more detailed information?
You can download the handover pack below for more detailed aftercare guidance.
Need more help?
If you cannot find the answer you need here, please refer to the handover pack below or contact us for further support.
Pre-works pack
You can view the pre-works pack here for more detailed guidance about the work that will be happening in your home.
The pack includes useful information about your energy improvement works, what will happen next, what to expect from the installation, and what to do if you need further support.
Handover pack
You can view the handover pack here for more detailed aftercare guidance about the work completed in your home.
The pack includes useful information about your energy improvement works, what to expect after installation, and what to do if you need further support.