Are you affected by condensation, damp and mould?

In the last few months we have seen an increasing number of complaints due to condensation, damp and mould in properties. We know this reflects experience across the housing sector and we welcome the thematic investigation the Housing Ombudsman has recently launched into this.

Mould can have a huge impact on residents’ lives. We want to make sure that no settle resident lives in a property where there are ongoing signs of condensation and mould and will do all we can to support anyone who is experiencing issues related to this.

We encourage any resident who may be experiencing signs of condensation or mould to let us know. We will put in place solutions to fix any problems as quickly as possible.

Let us know

If you have already reported condensation and mould to us, we will make sure we don’t make you repeat the same process, we will ensure that our response takes into account the things you have already tried.

If the issue remains unresolved, we will appoint an external specialist to provide an extensive report which will help determine the actions required to support you.

Where we have advised or put solutions in place, we will check in with you on an agreed basis to see if the solution is having the desired impact.

We are trying to learn from the things that have worked and those that haven’t. So, where we have data that tells us particular solutions have worked in homes similar to yours, we will try to use the solutions that we know have worked in other places.


If you have any ongoing concerns about condensation, damp and mould in your property, please report these now using our web form or call us on 0330 343 0016.

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