Several times a year colleagues from teams across settle contact residents in different locations to ask for feedback on how we’re doing – what’s working well and what we can get better at. Recently we have called this our Big Check In, with settle colleagues contacting residents by phone or in person.
Now that lockdown restrictions have eased, we’ve returned to visiting residents in person – all visits continue to be socially distanced, with colleagues remaining outside residents’ homes. We are currently carrying out our Autumn Big Door Knock on the Grange estate, Letchworth from 18 to 29 October. More information about Big Door Knock events can be found here.