Annual report for customers

Each year we report to our customers on the progress, challenges and plans that affect the service we provide to you. 

This year we’re delighted to be able to provide your report in a multi-media experience with the use of videos as well as images and text.

It’s all viewable via smart mobile phones, tablets and laptops to make it as easy as possible to hear from us. If you need a printed copy, just contact us.

In particular, many customers will want to know how we’ve listened and acted on your feedback; how we’ve invested £3.8m in existing homes and what we’ve done to continue reducing our repairs response time.

Please do let us know if you think we’ve done well with the report, or any areas that we could improve by filling in our what we can do better form.

We’ll always listen and act on what our residents say, so please do give us your feedback on this report. Thank you.

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