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Contact us

When we visit your home

If you or someone in your household has symptoms of Covid-19, please let us know when you contact us.

Contacting us

If you want to check or pay your rent, report and track repairs or update your contact information, just register for an online account (what is this?) and do it in an instant online.

Report it online

Telephone:   0330 343 0016 (local rate)

Email:   customer.service@settlegroup.org.uk

Twitter icon   @settle_foryou

Request a call-back

Just email customer.service@settlegroup.org.uk and we'll call you back.

Opening hours

Monday-Thursday 9:00am-5:00pm

Friday 9:00am-4.30pm

Write to us

Our office is currently closed to visitors, but you can write to us at:

658 Blackhorse Road

Letchworth Garden City



Make a complaint

Make a complaint now

0330 343 0016

Monday-Friday 8am-5pm

Email customer.service@settlegroup.org.uk

If you’d like a friend or relative to handle your complaint on your behalf, please visit the authorising someone to act on your behalf page.

More information about how we handle complaints.

Tell us something could've been better

Tell us something could've been better

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Tell us we've done something well

Tell us we've done something well

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