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Contact us

If you want to check or pay your rent, report or track repairs or update your contact information online just register for an online account. (what is this?) and do it in an instant.

Report it online

Emergencies and out of hours

Telephone:   0330 343 0016 (local rate)

Email:   customer.service@settlegroup.org.uk

Twitter icon   @settle_foryou

Request a call-back

Just email customer.service@settlegroup.org.uk and we'll call you back.

Visit us

Monday-Thursday 9:00am-5:00pm

Friday 9:00am-4.30pm

View our location on Google maps

At the end of Blackhorse Road

Letchworth Garden City


SG6 1HA (not accurate for sat navs)

Christmas opening hours

 24 Dec – 8am-3:30pm

 27, 28, 31 Dec- 9am-4pm 

Back to normal working hours (8am – 5pm) from 2 Jan

Write to us

Rowan House

Avenue One

Letchworth Garden City



Make a complaint

Make a complaint now

0330 343 0016

Monday-Friday 8am-5pm

Email customer.service@settlegroup.org.uk

Say thank you

Provide your compliment or comment now

Email: customer.service@settlegroup.org.uk

0330 343 0016 (local rate)

Monday-Friday 8am-5pm


Our busiest times

Graph showing our busiest times