1. Text size
  2. Contrast


Contact us

Do it online

Here's a load of things you can do here and now on the website.

Phone, email or tweet us

Telephone:   0330 343 0016 (local rate)

Email:   customer.service@settlegroup.org.uk

Twitter icon   @settle_foryou

Request a call-back

Just email customer.service@settlegroup.org.uk and we'll call you back.

Opening hours

Monday-Thursday 9:00am-5:00pm

Friday 9:00am-4.30pm

Write to us or visit us

You can write to us or visit us* at:


Blackhorse Road

Letchworth Garden City



*Please note - If you want to speak to a member of staff in person, please contact colleagues at settle to pre-book an appointment as we proceed with a phased return to the office for the safety of everyone.

Make a complaint

Make a complaint now

0330 343 0016

Monday-Friday 8am-5pm

Email customer.service@settlegroup.org.uk

If you’d like a friend or relative to handle your complaint on your behalf, please visit the authorising someone to act on your behalf page.

More information about how we handle complaints.

Tell us something could've been better

Tell us something could've been better

You can also tell us by:

Tell us we've done something well

Tell us we've done something well

You can also tell us by:

This website uses cookies.  Find out which ones and why on our cookies and privacy page.  Click the button if you agree to the use of cookies.

Change cookie settings: