Contact us
When we visit your home
If you or someone in your household has symptoms of Covid-19, please let us know when you contact us.
Contacting us
If you want to check or pay your rent, report and track repairs or update your contact information, just register for an online account (what is this?) and do it in an instant online.
Report it online
Telephone: 0330 343 0016 (local rate)
Email: customer.service@settlegroup.org.uk
@settle_foryou
Request a call-back
Just email customer.service@settlegroup.org.uk and we'll call you back.
Opening hours
Monday-Thursday 9:00am-5:00pm
Friday 9:00am-4.30pm
Write to us
Our office is currently closed to visitors, but you can write to us at:
658 Blackhorse Road
Letchworth Garden City
Hertfordshire
SG6 1HA
Make a complaint
Make a complaint now
0330 343 0016
Monday-Friday 8am-5pm
Email customer.service@settlegroup.org.uk
If you’d like a friend or relative to handle your complaint on your behalf, please visit the authorising someone to act on your behalf page.
More information about how we handle complaints.
Tell us something could've been better
Tell us something could've been better
You can also tell us by:
-
Phone: 0330 343 0016 (Monday-Friday 8am-5pm, local rate)
Tell us we've done something well
Tell us we've done something well
You can also tell us by:
-
Phone: 0330 343 0016 (Monday-Friday 8am-5pm, local rate)