Our reception will reopen on 7 February

We’re delighted to let you know that our reception at the offices on Blackhorse Road, Letchworth, will reopen on Monday, 7 February. The safety of our customers and colleagues is our priority. If residents wish to speak to a member of staff at our offices, we ask that you contact settle to pre-book an appointment.  

Residents will still be able to drop by to collect or hand in keys without an appointment and there are duty staff on hand should you have an emergency that you are unable to pre-book an appointment for.

Social distancing measures and a one-way system are still in place, which we ask all visitors to follow.

We also ask all visitors to wear a face covering when in the building. A maximum of two families can be in reception at one time.

Other safety measures include the addition of:

  • A sanitation station
  • Screens in our interview rooms and the reception area
  • An iPad in place of the manual sign in book for visitors.

Please do keep an eye on our website for any future updates.