Important changes to your Post Office card account

If you have a Post Office card account, you may be aware that from 25 May 2022 the Department for Work and Pensions (DWP) stopped making pension and benefit payments into this account.

The Post Office is working with the Department for Work and Pensions to encourage Post Office card account customers to use another type of account to receive their pension, benefits and tax credits payments.

You are likely to have already received a letter asking for your bank account details and giving information of where to get advice on opening one if needed.

The Department for Work and Pensions provides a dedicated helpline for you to speak to someone about switching your payments from your Post Office card account to another account. You can call free on 0800 085 7133 (textphone 0800 085 7133).

If you are receiving payments from HMRC, for more information – you can contact HMRC’s helplines (0345 300 3900 for tax credits or 0300 200 3100 for child benefit) or use your Personal Tax Account to provide alternative account details.

If you need any other support to set up a new account, please get in touch with us and we can help.