Clean and green estate management update – Listening to your feedback
Clean and Green Estate Management is one of our five key areas for improvement. Last year, we launched our improvement plan in response to feedback from residents. You told us you wanted it to be easier to report issues, to see stronger partnership working, and to have a clearer understanding of the services we provide.
Since then, we’ve been working on the plan and we’ve already taken several steps to improve how we manage communal areas. This includes residents now being able to report communal cleaning issues and fly-tipping in shared spaces directly through their online account, My Settle Portal. We have also increased the frequency of checks we carry out on grounds maintenance and communal cleaning, and we’re developing a new system to monitor performance more closely.
More visibility on our website
As part of this, we’ve updated the communal spaces pages on our website. Our Digital and Estates teams worked closely with our Voice of the Resident Panel to make the information easier to read and more accessible.
The updated pages are designed to clearly set out what we’re responsible for, how long things should take, and what each service includes – so you know exactly what to expect. For example, you can now find up-to-date information about grass cutting and communal cleaning in your area. We’ve also added clear contact details to help you see who to get in touch with if something falls outside of our responsibility.
Find out the next steps for our improvement plan, including sharing grounds maintenance and communal cleaning schedules in our blocks by visiting the Clean and Green Estate Management web page on Settle Connect.
We always welcome residents’ feedback on what matters most to you and collect feedback in lots of different ways. As well as having your say on Settle Connect, you can also share your ideas and feedback through our Get involved page.
