Working with residents to shape our new organisation
We’ve set up a Joint Resident Steering Group so residents can help shape our new organisation – and it’s already making a real difference.
The group has been working closely with us to help develop our Corporate Plan, new brand and service standards.
What residents have told us
The Steering Group meets every month and has been clear about the things that matter most to residents:
- Repairs and maintenance
- Keeping homes safe
- Clear and consistent communication
They have also told us they want clearer information about how we are performing, especially when it comes to repairs, regeneration projects and looking after communal areas.
The group has highlighted some key areas where residents want to see improvements:
- Repairs
- Anti-social behaviour
- Estate services
- Being treated with respect
Residents have also said they want to see more staff working in local communities, better support for vulnerable people and more transparent reporting on our performance.
What we’re doing
We’re making sure these priorities are reflected in our new Corporate Plan and supporting strategies. These plans will set out what we will deliver over the next three years and how we will improve services for you.
Helen Otto, Head of Customer Insight and Involvement Improvement, said:
“It’s great to have residents from both legacy organisations helping to shape our new organisation as we bring our services together.
“We are listening to their feedback, as well as everything we learn through surveys and focus groups, to make sure we deliver services that meet the needs of our residents.”
How can you get involved?
You don’t need to be a member of the Steering Group to share your views.
You can also get involved through our digital engagement platforms:
- Connect (for legacy Paradigm residents in South Bucks who joined us in January)
- SettleConnect (for legacy Settle residents)
- SettleParadigm Connect (for all residents)
These platforms give you the opportunity to share feedback, take part in discussions and help shape services as we continue to bring the organisation together.
We encourage you to sign up and get involved. Your feedback helps us improve the services we provide and make sure your voice is heard.
