Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising the number of new affordable homes we build. We will build on these as we shape our future strategy.
Over the coming months, we’ll be working with residents, colleagues and partners to take forward these commitments and to develop a new Corporate Plan for SettleParadigm. This plan will set out our long-term priorities working together and how we’ll deliver them.
Our 2030 plan was developed as Settle in partnership with residents, colleagues and stakeholders. You can see the full details of our 2030 plan here.
You can explore Settle’s 2030 Plan and values below, which remain an important reference point during this transition.
All of the priorities and commitments outlined in the 2030 Plan were shaped by what we know is important to residents. Many of its priorities align closely with our new direction, and we will build on these synergies from now on and as we shape our future strategy.
Our Purpose: To give residents a firm foundation on which to build their lives.
Our 2030 Vision: A safe, comfortable and affordable home for every household.
Our priorities: To meet our 2030 vision, we have 4 priorities for the next 6 years. The sections below outline each priority and a summary of the targets we are working to.
In the meantime, we continue to work to the following as Settle:
We put residents first because they are the reason we exist.
By 2030:
-
- Resident effort score under 3
-
- In the top 25% of all landlords when residents are asked “How satisfied are you with the service provided by your landlord?”
Find out more: Relentlessly resident focused
We take the long view and make decisions to ensure that we can always deliver on our social purpose and provide great value for money for residents.
By 2030:
-
- Resident on settle Board Committee
-
- Resident trust score of 9 or more
-
- V1, G1 and C1 or equivalent rating achieved from the Regulator of Social Housing
Find out more: A responsible social business
We want to provide homes and places residents are proud of and help create a more sustainable future for the neighbourhoods where we work.
By 2030:
-
- 100% landlord compliance
-
- 100% of homes meet the settle standards
-
- All homes at EPC C or above
-
- Repairs – 95% satisfaction with time taken
Find out more: Safe and warm homes
We will improve access to housing supporting better life chances for residents.
By 2030:
-
- Delivered average of 200 new affordable homes per year
-
- Progressed regeneration programmes
-
- Grown our business by up to 30%
-
- Partners confident in strong partnerships with us improving outcomes for residents
Find out more: Meeting housing need
Our values
Our values help shape our organisation and guide our decisions to make sure we achieve our purpose.
Find out more: Our values