Tenant Satisfaction Measures – Shared Owners

Tenant Satisfaction Measures – Shared Owners

Last updated: 11/07/2024

From April 2023 – a new housing regulation requires all social landlords like settle to collect data for the Tenant Satisfaction Measures.

The aim of the Tenant Satisfaction Measures is to provide clear, visible and comparable information around landlord performance.

Earlier this year, our research partner, Acuity Research and Practice Acuity Research and Practice, who carry out surveys with residents on our behalf, surveyed settle’s shared owners for the 2023/24 year. A total of 134 responses were received for this survey, just over 20% of shared owner residents.

Our current scores

Overall satisfaction

Satisfied  Neutral  Dissatisfied 
62%20% 18%

Tenant Satisfaction Measure scores Shared Owners – February 2024

Taking everything into account, how satisfied or dissatisfied are you with the service provided by settle?

Satisfied  Neutral    Dissatisfied 
62% 20%  18%

 

How satisfied or dissatisfied are you with the overall quality of your home?

Satisfied  Neutral    Dissatisfied 
74% 15%  11%

 

Thinking about the condition of the property or building you live in, how satisfied or dissatisfied are you that settle provides a home that is safe?

Satisfied  Neutral    Dissatisfied 
79% 11%  10%

 

How satisfied or dissatisfied are you that settle listens to your views and acts upon them?

Satisfied  Neutral    Dissatisfied 
41% 23%  35%

 

How satisfied or dissatisfied are you that settle keeps you informed about things that matter to you?

Satisfied  Neutral    Dissatisfied 
69% 22%  9%

 

To what extent do you agree or disagree with the following “my landlord treats me fairly and with respect”?

Satisfied  Neutral    Dissatisfied 
75% 17%  8%

 

How satisfied or dissatisfied are you with settle’s approach to complaints handling?

Satisfied  Neutral    Dissatisfied 
33% 11%  56%

 

How satisfied or dissatisfied are you that settle keeps these communal areas clean and well maintained?

Satisfied  Neutral    Dissatisfied 
47% 11%  42%

 

How satisfied or dissatisfied are you that settle makes a positive contribution to your neighbourhood?

Satisfied  Neutral    Dissatisfied 
42% 34%  24%

 

How satisfied or dissatisfied are you with settle’s approach to handling anti-social behaviour?

Satisfied  Neutral    Dissatisfied 
37% 44%  19%

 

To what extent do you agree or disagree with the following ‘I trust my landlord’

Satisfied  Neutral    Dissatisfied 
57% 25%  18%

 

To what extent do you agree with the statement “settle makes it easy to deal with.”

Satisfied  Neutral    Dissatisfied 
65% 19%  16%

 

To what extent do you agree with the statement “settle makes it easy to manage my issue”

Satisfied  Neutral    Dissatisfied 
50% 22%  28%