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Mould

Mould can grow anywhere in the home where there’s always moisture.

Mould is unpleasant and if it’s not removed it can affect your health, so we take reports of mould very seriously.

Why does mould grow?

Often, moisture from normal things like bathing and cooking hits a cold surface in the home, condenses into water droplets and over time, mould grows.

Sometimes damp and mould can happen, because water comes through a floor, wall or ceiling from somewhere else, like a leak that’s not always easy to see.

What to do if you have mould

Fill in our mould report form

Once we’ve received it, we’ll contact you within 10 working days.

Our specialists will talk with you to understand where the mould is growing and what the causes of the problem might be. Then we can recommend what action needs to be taken.

Clean the mould away

There are lots of mould cleaners available in supermarkets, but before cleaning the mould away, please take some photos of it for us. It will help us with our investigation.

Condensation inside windows

If there's condensation between the panes of glass in a double-glazed window please report this as a repair.

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