Condensation, damp and mould
Mould can grow anywhere in the home where there’s always moisture.
Mould is unpleasant and if it’s not removed it can affect your health, so we take reports of mould very seriously.
Why does mould grow?
Often, moisture from normal things like bathing and cooking hits a cold surface in the home, condenses into water droplets and over time mould can grow.
Mould will also grow in damp areas that never fully dry out. This happens when moisture comes through a floor, wall or ceiling from somewhere else, like a leak that’s not always easy to see.
What to do if you have condensation, damp or mould
Fill in our mould report form or contact us
We’re committed to working with you to find a solution.
Once we’ve received it, we’ll contact you within 10 working days.
Clean the mould away
We understand that mould is unpleasant and you’ll want to get rid of it straightaway. There are lots of mould cleaners available in supermarkets, but before cleaning the mould away, please take some photos of it for us. It will help us with our investigation.
If you feel you'll struggle to clean the mould away, please let us know.
What we'll do to help resolve the problem
One of our colleagues will talk with you to understand where the mould is growing and what the causes of the problem might be. Then we can recommend what action needs to be taken.
Whatever action is taken, we’ll follow-up with you four weeks later to see if the problem has been addressed. If it hasn’t, we’ll work with you to see what else needs to be done.
We’ll follow-up with you again and if we still haven’t resolved the problem we’ll bring in a specialist to provide further support.
Condensation inside windows
If there's condensation between the panes of glass in a double-glazed window please report this as a repair.