Make a complaint

Make a complaint

We’re committed to providing the best service possible but we know sometimes things go wrong. We want to hear from you when this happens so that we can put things right. If you need help with an issue, please get in touch and we will do all we can to resolve this for you as quickly as possible

You can either:

If you’ve already made contact to us but feel the issue remains unresolved, please complete the online complaint form below.

Before completing the form, we recommend reviewing our complaints page which explains the correct places to report issues and the expected timeframes for response.

Once your form has been submitted, a member of our customer resolution team will be in touch within 5 working days. We will then review and respond in line with the requirements of the Housing Ombudsman Complaint Handling Code, and our policies and procedures.

Please note, if this is the first report of an issue, we may redirect your enquiry to our Customer Service Hub to respond as a service request.

If you want to complain about a neighbour please do this on our problems in your neighbourhood page.

Form

Acknowledgment 

By filling in this form, you are confirming that all personal information you have supplied is true and accurate.

MM slash DD slash YYYY

Are you a Settle Tenant Homeowner or reporting on behalf of someone else(Required)

Is this the first time you have raised the issue with Settle?

Type of complaint (please select all that apply)

Is there anyone you would like to support you during the complaints process?(Required)

Person name

How would you like us to communicate with you in relation to your complaint?

Confirmation message
This field is for validation purposes and should be left unchanged.

Our complaints process

You can read more about our complaints process on our how we handle complaints page.

How we handle complaints

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