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Protecting your personal information

We need to collect, hold and use personal information about you or your household to:

  • Provide you with a rented home or garage
  • Comply with UK law including housing regulation
  • Arrange repairs and provide other services to you
  • Collect rent, service or other charges
  • Improve the housing and services we provide

Keeping it safe

Whenever we store personal information we will:

  • Keep and use only the information we need for the above purposes
  • Make sure its correct and up to date
  • Keep it in a safe place where it won’t be lost, stolen or accidentally destroyed
  • Not show or share it with anyone, or pass it on without your permission (unless it’s for the prevention or investigation of crime, or someone would be at risk of harm if we didn’t)
  • Only keep it for as long as we need it

When you contact us

If you contact us, we need to make sure we are talking to you and not someone pretending to be you. We do this by asking security questions, or by using passwords.

If you ask somebody to contact us on your behalf, we’ll always make sure you’ve given us your written permission for us to deal with them. We might ask for some information from them to confirm this. We do this to protect you and make sure nobody has access to information they don’t have a right to.

Sharing information with other companies

Sometimes we use other companies to provide services to you. For example, your yearly heating service will be carried out by our contractor and we need to give them enough information to do this.

Before we agree to work with another company and provide your information to them, they need to show us that they will treat your information the same way we do. We don’t allow them to pass on or sell any of the information we provide to them.

Your rights

You can ask to see, change or move the information we hold about you or members of your household.

For more information please read our cookies and privacy notice.

If you have any questions about how we manage your information, you can contact us at dpo@settlegroup.org.uk.